Privacy policy

Last updated: February 4, 2026

Tendre Atelier operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Tendre Atelier is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be linked to you.

Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications with us, including information you provide when contacting customer service.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
From our service providers, including when they help us implement certain technologies or process personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to improve and tailor the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or mail, and displaying online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart and your other activities on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating With You

We use your personal information to provide customer service, respond to inquiries, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to valid legal processes (including requests from law enforcement or government authorities), participate in civil discovery, litigation, or other legal proceedings, enforce our terms and policies, and investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and targeted advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our marketing partners will use your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to request that we do not share information about you for purposes of targeted advertising based on your activity across different merchants and websites.
When you instruct us, submit a request, or otherwise consent to disclosure, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, or to protect and defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, for the purpose of providing and improving the Services.

In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and about your rights, you may consult Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com

Depending on your place of residence, you may also exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on them.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party.

The inclusion of such links does not imply endorsement of the content of those platforms or of their owners or operators, unless expressly stated otherwise on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the information provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of Access / Right to Know. You may have the right to request access to the personal information we hold about you.
Right to Deletion. You may have the right to request that we delete the personal information we hold about you.
Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing Communication Preferences. We may send you promotional emails. You may opt out at any time by using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise these rights through the designated features available within the Services or by contacting us using the details provided below.

To learn more about how Shopify uses your personal information and about any rights you may have, including rights related to data processed by Shopify, please visit: https://privacy.shopify.com

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that the agent has been authorized to act on your behalf, and we may ask you to verify your identity directly with us.

We will respond to your request within the timeframes required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred outside your country of residence. When transferring data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.