Refund policy

General Provisions
Tendre Atelier reserves the right to modify or cancel a course or activity if circumstances require. In such cases, a full refund or the option to reschedule will be offered.

Courses and workshops are held in small groups. It is the responsibility of participants to ensure that the selected dates and times fit their availability. Missed classes cannot be made up and no make-up sessions are guaranteed.

Certain activities, workshops, or private events require a minimum number of participants. If this minimum is not reached, the activity may be canceled and an alternative will be communicated by email.

Cancellation or Modification by the Client
Any request for cancellation or modification must be sent by email.

• 7 days or more before the activity
  → rescheduling at no charge or full refund.
• Between 3 and 6 days before the activity
  → rescheduling possible or 50% refund of the amount paid.
• Less than 48 hours before the activity
  → no refund or rescheduling will be granted.

This policy also applies in cases of illness or personal emergencies. Reservations may, however, be transferred to another person (friend or family member).

Course Sessions and Memberships
For course sessions, any cancellation must be made at least 7 days before the start date to qualify for rescheduling or a credit.

Once the session has begun, no cancellations or refunds are possible. Absences from one or more classes within a session do not entitle the participant to a refund.